1. Introduction

InnStratford consists of two unique Inns located on the same block in Stratford,
Ontario, a three minute walk between Inns. Edison’s Inn has two entrances, one at
48 Ontario Street for the Music Suite and Edison’s Room and one at 48 York
Street for the Swan Suite. The Perth County Inn is located across from the
Stratford Courthouse with access via the patio next to El Cactus Tacos (2 Ontario
Street).

Our goal is to provide guests with a well deserved break from everyday life. Don’t
expect the same experience as a large hotel chain. Rather, we believe in offering a
distinct ‘small town’ experience.
The following terms apply to all visitors and users. By using the website, you agree
to be bound by these terms. If you disagree with any part of the terms, please
reach out with your questions to booking@innstratford.com.

2. Reservations

All reservations are subject to availability and confirmation by Innstratford.
Payment is required at the time of booking.

3. Rates

Innstratford has two rate plans – in season (May-October 31st) and off season
(November-April 30th).

4. Concierge

In order to keep our rates amongst the lowest in the city, we do not have a front
desk. We do have an online concierge available from 7 a.m until 12 p.m. Christy at
519.301.6450 and Bruce at 519.305.5005.

5. Check-in and Check-out

We happily adopted self checkin well before the pandemic because we loathe
waiting in lineups. As part of your checkin guide, emailed 1-2 days prior to checkin,
you will receive one private code for door entrance and room entrance.
Check-in time is 3pm at both Inns. Check-out is by 12pm. If your room is
available early, we will notify you, otherwise expect checkin time of 3 p.m. We do
not take requests for early checkins due to our small staff size.
Late checkout requests may be made a minimum of 24 hours ahead of time
through a note to booking@innstratford.com, and are subject to determination
based on Inn occupancy. Additional charges may apply

6. Damages

We want you to enjoy yourselves and realize that sometimes accidents can
happen. Guests are responsible for any damages caused to the hotel property
during their stay

7. Check-in Information

Guests will receive checkin information, including rooms codes and details on
where to park, one to two days prior to reservation. If you don’t receive an email,
first check your spam folder and, if you still don’t have the email, send a note to
booking@innstratford.com.

8. Room Refresh Policy

We are pleased to be able to offer daily room refreshes between 10am and
2pm. Daily all consumable items and towels will be checked and restocked as
needed. For multi-night stays bedding will be changed before every third night.

9. Parking

There are dedicated and marked parking spots for each of the rooms. Parking for
Edison’s Inn is one block away (on street at 21 Cobourg Street) and for Perth
County Inn, there are three spots at the Inn while the rest are in the Cobourg
Parking lot at 21 Coboug Street. There is no need to put anything on your dash.

10. Smoking

We respect all guests, so definitely no smoking inside or on the grounds of the
two Inns.

11.Pets

Though we LOVE animals, we don’t host them recognizing the allergies that some
guests may have to them regardless of how well we clean. Consider this your
break from your pet.

12. Cancellations

For cancellations made seven days or longer in advance of reservation, guests will
receive full payment less a $50 refund fee. For cancellations within seven days, all
payments are forfeited unless we can get another reservation.

13. Payment

Payment for accommodations is settled upon making the reservation, unless
otherwise agreed upon. We accept major credit cards.

14. Privacy

We make every effort to respect your privacy during your stay with us, however,
the Inn and its staff reserve the right to enter any room or allow the authorities
entry. Reasons entry may be requested include but are not limited to, wellness
checks, following up on complaints made either by the guest in the room or other
guests; and policy required cleaning. All entry requests will be preceded by a
knock and the announcement of which staff group is requesting entry.

15. Privacy Policy

We respect your privacy and handle your personal information in accordance with
our Privacy Policy. We are committed to safeguarding your privacy while visiting
our website. Our goal is to provide you with an internet experience that delivers
the information, resources and services that are most relevant to you. to achieve.
We have implemented a security program with a web design and maintenance
firm to keep information that is stored in our systems protected from
unauthorized access.
We do not sell, rent or share any of your personal information with any other
party including any third-party joint promoters, nor use it for unapproved
commercial purposes.

16. Noise Policy

There are several places in Stratford to enjoy yourselves out loud. We suggest the
Relic Lobby Bar in the Perth County Inn and at the many parks. As for our rooms,
**WE ARE A QUIET INN(S)**. Noise levels must remain at minimum, so as not to
disturb other guests. Noise complaints may result in ejection without refund.

17. Limitation of Liability

Innstratford, Edison’s Inn and Perth County Inn shall not be liable for any loss,
injury, or damage to guests’ belongings during their stay. Guests are responsible
for their personal safety and should exercise caution while on Inn premises.

18. Changes to Terms

Innstratford, Edison’s Inn and Perth County Inn reserve the right to modify or
replace these Terms and Conditions at any time. It is your responsibility to review
them periodically for changes.

19. Taxes

Two taxes are charged to guests at the time reservation is made. The Harmonized
Sales Tax (HST) is 13% and the Stratford Municipal Accommodation Tax (MAT) is
4%.

20. Applicable law

These terms and conditions, their subject matter and formation (and any noncontractual disputes or claims) are governed by and construed in accordance with
the laws of the Province of Ontario.

21. Contact Information

If you have any questions about these Terms of Service, please contact us at booking@innstratford.com .


By accessing or using the website you agree to be bound by these Terms and
Conditions.